Terrible! If I had to describe the Submarine tour from AquaWorld in Cancun, I’d use exactly that word: terrible.
We had high hopes for this tour, since it advertises two whole hours of family fun that finish with 30 minutes of a submarine ride. But we were so disappointed! The entire tour was a miserable experience.
The tour starts at the AquaWorld facility on the south end of Cancun’s Hotel Zone. A small boat takes you to the other side of Cancun, on the ocean side, and there you board a tiny submarine that can only fit two people side by side, about 12 rows deep. If you’re claustrophobic, this is not for you. If you get dizzy easily, this is not for you. If you get sea-sick, this is not for you. And if you hate being treated like garbage, this is definitely not for you!
The day we took the sub tour in Cancun, we arrived there early. Our expected day of fun quickly turned into a negative experience after we tried to pose for the “welcome aboard” photo that AquaWorld offers. We positioned ourselves behind the customary wooden steering wheel, and an employee came running to tell us that we couldn’t be there. We were surprised, since all other tourists in front of us had done it. Upon asking why, the employee in question told us that we were trying to steal from the company by shooting our own photos (all our cameras were inside our purses). After explaining that we were there, waiting to be photographed by THEM, we were ignored, and their company photographer simply walked away.
We then boarded the boat that takes you to the submarine. It was a little on the uncomfortable side, and the captain was a little drunk and was going a little too fast for our taste, but we didn’t complain. Two other families did so, but the captain chose to keep his speed, even though there were kids bouncing all over the place. Oh well.
We finally got into the submarine, which is as small and crowded as a general population jail in Los Angeles, and were tossed around by the waves for the 30 longest minutes of our lives, to achieve absolutely nothing! We saw 1 turtle and a few little fish, a lot less than you can see in any Cancun hotel lobby’s man-made aquarium.
What really topped it off for us, was that upon returning to the AquaWorld facilities (dizzy and frustrated), the captain of the boat asked for a tip. I gave the guy 20 mexican pesos, and he was so pissed at my “cheapness”, that he said (and I quote): “I should throw this shit in the water”. We were appaled, and when we complained to a manager, he simply said that this is the way things work in Cancun. Funny thing is, we have stayed in pretty much every hotel in Cancun and done most tours and excursions offered to tourists, and this is the first time we’ve been treated with such disrespect and blatant rudeness.
So, next time you’re looking for things to do in Cancun, steer clear of any AquaWorld tours or excursions.
For the low quality of the tour, the terrible rudeness of its employees, and general lack of disrespect (and fun), we rate the AquaWorld’s Submarine tour in Cancun a flat ZERO!